MCB and MC Functions

The MCB app available to hospitalized patients included the following functions: Access MyChart (log in to or create an MC account), Dining on Demand (order food from a predefined menu), Happening Soon (view expected interactions with care team during the hospital stay), I Would Like (request ancillary services), Messages (communicate with the care team), My Health (review vitals and laboratory results), Notes (type notes), Taking Care of Me (view active members of the care team), To Learn (access educational materials), and Tutorial (view a tutorial on how to use MCB). The Access MyChart function could be used by inpatients to create an MC account that was available in the outpatient environment. We refer to all these functions together as active functions in contrast to the administrative functions that were not part of our investigation. The methods for processing MCB log files have been previously described [19].

The MC functions included Messaging (links to messaging center, letters to the patient, and prescription refill option), Visits (list of past and upcoming visits), My Record (list of medications and allergies, medical history and immunizations, test results and health summary, preventive care, and a summary of plan of care), Medical Tools (share medical records with other services, participate in research studies, and connect tracking devices), Resources (terms and conditions, patient education, and frequently asked questions), Proxy (request or renew proxy), and Preferences (personal and security settings and notification preferences). Although MC is tailored for outpatient care, it also includes access to information from inpatient stays within 3 days of discharge. The methods for processing MC log files have also been described previously [20].