All interviews with caregivers were audio recorded and transcribed. The transcribed interviews were entered into NVivo 12 analysis software for thematic coding. The data was coded by inductive and deductive approaches, using the interview schedule to group the responses, further to which the nuances of the conversations were identified by thematic analysis [36]. The codes were reviewed by three different members of the research team.
In the reporting of the study all participants were given gender neutral pseudonyms; with regard to the staff employed as CCx, all references to he/she have been adapted to them/they to minimise risk of identification. Gender of the CCx was not integral to the aim of the work, nor was it raised in discussions from participants.
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