Post-Intervention Assessment

At the end of 3 months, participants and case managers participated in a semi-structured qualitative interview (either in-person or via videoconferencing). This interview inquired about overall experience with the intervention, what worked best and what could be improved, what the process was like, how helpful the intervention was, what kind of impact (if any) it had, and whether they would continue to work with a Technology Specialist in the future or recommend it to a friend. Members of the research team who were not involved in the delivery of the intervention conducted these interviews, which were approximately 30 min in duration and were audio-recorded for transcription and analysis. Participants received $20 in gift cards as compensation for completing the post-intervention assessment.