The instrument includes four correlated subscales: (I) the Assurance subscale, being readily available to a patient’s needs and security (8 items); (II) the Knowledge and Skill subscale, demonstrating conscience and competence (5 items); (III) the Respectful subscale, attending to the dignity of the person (6 items); and (IV) the Connectedness subscale, providing constant assistance to patients with readiness (5 items). Subjects are asked to rate each item on a six-point Likert scale ranging from 1 (never) to 6 (always). The caring behavior for each subscale as well as for the overall scale is calculated as the mean value within each separate scale [11].
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