2.2. COD20

COD20 is a patient-specialist video consultation service [5,6] that allows you to perform an assessment of clinical conditions and any need to visit, defining the priority of access to specialist outpatient visits in the presence or manageable with the new video consultation model. This service was immediately necessary during the COD19 monitoring following the detection of comorbidity in the monitored patients, but it also represents an important management opportunity during the gradual mitigation of the lockdown in Italy.

The COD20 service provides for an automation and simplification of the visit booking process, which takes place through integration with the regional single booking center (centro unico prenotazioni—CUP). The visit is provided through video-consultation through web-based technologies, which do not require any preparation of the patient’s personal devices. Following the video consultation, the report is archived in the dossier for future reporting and for possible publication in the electronic health record.

The dossier function also simplifies files exchange between patients and specialists, avoiding the need of third-party software, giving full data governance to the patient.

The video is also fully integrated, and this not only useful for security, but also to keep track of quantitative and qualitative indicators.