The purpose of the study was to obtain rich descriptions of staff actions and experiences relating to violent incidents in different settings. To do this effectively, we collected questionnaire data according to the Critical Incident Technique (CIT) [37]. The critical incident descriptions made by staff covered a timeline of events taking place, before, during and after a violent incident [38–40] to match the primary, secondary and tertiary prevention approaches, respectively. We used structural analysis [37, 38] and present quantitative frequency counts for the subcategories, a combination of methodologies commonly used in CIT studies [41, 42].
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