To explore the patients’ values regarding trust and satisfaction with the services, we designed a survey with both closed and open questions. The “Patients´ trust in the services” survey consists of six questions designed specifically for this study with scale response from 1–5 (1 = “to a very small extent” to 5 = “to a very large extent”). In addition, patients answered three open questions about what it was about the service they were happy with, what they were not so happy with, and demographic questions. The survey was completed anonymously, and patients needing help were assisted by a research assistant, not a team member.
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