Interview Protocol

All veterans were mailed a letter in November 2020 stating that they would be reached by phone to understand their experiences and perspectives of RM technology as well as possible barriers. They were also provided with contact information if they wanted to schedule an interview.

Approximately 1 week after the letters were mailed, veteran contact began. Veterans were reached at one of their 2 primary numbers within the electronic health record, one of which is usually a mobile phone number. Attempts were made to reach veterans a minimum of 3 times, leaving a message after the first attempt with a call-back number.

The structured interviews were conducted by 1 author (SM), who has experience conducting telephone interviews with veterans. Once saturation across responses was reached, no further interviews were conducted. During the interview, veterans were also provided with education about RM, and those who were not actively transmitting were provided reference information to support starting or restarting remote transmissions.