Self-Efficacy

To measure beliefs about self-efficacy in the group of emergency call operators, a Polish language version of the Generalized Self-Efficacy Scale (GSES) was used (Juczyński, 2001). The questionnaire based on Bandura’s theory of social learning measures the strength of an individual’s general belief of the effectiveness in coping with difficult life situations and smaller, daily hassles. Self-confidence in the tool tests, together with skills and knowledge, favor better coping in everyday life. The GSES consists of 10 questions to which the participant responds on a 4-point Likert-type scale: 1 – not, 2 – probably not, 3 – probably yes, and 4 – yes. The overall raw result scores were between 10 and 40 points. The GSES includes one indicator: the higher the score is, the greater intensity of the generalized self-efficacy it indicates. Cronbach’s α in the Polish version was 0.85. The Cronbach’s α in our study was 0.883.