Data analysis

We conducted qualitative analysis of our data using the Colaizzi’s phenomenological method. Descriptive phenomenology reveals the “essence” or “essential structure” of a phenomenon under investigation. We collected data using explicit first person accounts experience using face-to-face and phone interviews [16]. The data set was manually coded using inductive coding method which is data-driven coding [17]. This method of coding was used to eliminate possible bias during the data analyses. Initial response and observation to construct a coding scheme based on the major categories that evolved was conducted. We conducted the analyses using the seven vital steps while sticking to the data; familiarizing ourselves with the data, identifying significant statements with direct relevance to the phenomenon under investigation, formulating meanings, clustering themes, developing exhaustive description of the phenomenon while incorporating all the themes produced, producing the fundamental structure and seeking verification of the fundamental structure by some of the participants. This method of qualitative analyses is commonly used in the health sciences [16].