Clinical pharmacist team explored the online pharmaceutical care service mode according to the special conditions of the Fangcang Hospitals including telehealth counselling, multimedia health education and no‐contact services mainly through WeChat, so as to ensure one‐on‐one communication with the patients and solve their medication problems timely and effectively. Our pharmaceutical care plan including:
A series of "Rational Drug Use" science broadcasting programs were opened to introduce the common medical knowledge to patients, including medical instructions, drug usage, drug interactions and adverse drug reactions etc The programs cover various aspects of treatment, including antiviral agents, antibiotics Traditional Chinese Medicines, nutritious diet, postdischarge management, emotional regulation etc
The WeChat ID of "clinical pharmacist in the Fangcang hospital" was established and actively publicised, so that patients in need of help could voluntarily contact clinical pharmacists, and fill in the online "self‐reported questionnaire ". Thus, the basic information about initial symptoms of COVID‐19, basic comorbidities and their medication could be obtained by online consultation.
Pharmacists were assigned to patients according to patients’ disease conditions from the inpatients’ questionnaire. For example, patients with hypertension or cardiovascular disease were assigned to cardiovascular pharmacists, patients with diabetes were assigned to endocrine pharmacists, patients with nephropathy were assigned to chronic kidney disease pharmacist, patients with multiple symptoms of COVID‐19 were assigned to respiratory clinical pharmacist etc The clinical pharmacists provided 24‐h online pharmaceutical care in case patients had drug‐related problems or negative emotions, and recorded every consultation.
COVID‐19 patients were required to acquire the first pharmaceutical care and follow‐up visit within 24 hours of the next day, ensuring that all patients could timely obtain service.
Patients received follow‐up visit after discharge to monitor their physical condition.
Copyright and License information: ©2021 The Authors. International Journal of Clinical Practice published by John Wiley & Sons Ltd This is an open access article under the terms of the http://creativecommons.org/licenses/by-nc-nd/4.0/ License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non‐commercial and no modifications or adaptations are made.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency.
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