Satisfaction of care was assessed using the question, Overall, were you satisfied with the care you received?’, combined for the two time periods: care during pregnancy and care during birth, with the response options ‘always’, ‘sometimes’, ‘rarely’ and ‘never’. As the distribution of satisfaction data was strongly skewed, we categorised the data to be binary, with ‘satisfied’ (including ‘always satisfied’) and ‘dissatisfied’ (combining ‘sometimes’, ‘rarely’ and ‘never’). There were no missing values.

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