To recruit participants, email invitations were sent to all of the approximately 400 College of Pharmacy faculty, staff, and students. Gift cards were offered to solicit participation. Notwithstanding this incentive, the invitation may have attracted those who had a stronger interest in library services than those who did not respond. Participants were asked to fill out an online form to collect demographic information before participating. Participants completed the in-person interviews individually. At least three investigators were present at each interview. Some of the investigators who conducted the interviews were librarians, so participants’ responses may have been biased toward expressing a positive attitude towards library services. We were mindful of this potential source of bias and made efforts to solicit candid responses. The interviews ranged from 25 minutes to one hour and 20 minutes, depending on the length of participants’ responses.

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