Semi-structured telephone interviews regarding enablers of, and barriers to, implementation of practice change were conducted with CEOs/managers of participating services after the baseline and follow-up audit. An interview guide was followed, which aimed to capture interviewee perspectives of audit outcomes; priorities for the implementation workshop (in first interviews only); feedback on the auditing process; preferences for ongoing development of cultural responsiveness, and perceptions about changes arising from the project (in second interviews only). Interviews were conducted by a researcher independent of the participating services (SF) digitally recorded and transcribed verbatim. A report summarising the priorities identified by the CEO/manager for the implementation workshop was provided to the project team (RW, JA) to assist with planning the implementation workshops. Interview data were thematically deductively analysed to identify enablers, barriers, and acceptability of the project using NVivo 12 [24].

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