To be considered a “public member” for this workshop, participants had to self-declare that they had not been admitted to UHB or any other hospital within the past year. People were asked to self-report their area of residence, age, gender, ethnicity, whether they had been a patient at UHB any other hospital outside of the last 12 months and whether they were a care-giver to people with health challenges (or could choose not report any of these groupings). There were no other inclusion or exclusion criteria. The workshop lasted 4 h with whole group discussion and smaller break out groups. The workshop and break-out groups were audio-recorded with a scribe to take notes. Themes and action points were recorded and then approved by attendees.

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